Recall & Response Updates
Philips Respironics: Certain CPAP, Bi-Level PAP and Ventilator Devices
How To Repair/Replace Your Device:
You must register with the manufacturer in order to be scheduled for a repair/replacement.
You will need the serial number on the physical device (not from the attachments or components) to complete registration.
Please have your device available when you register.
Check the Status of Your Replacement Device:
Updates
Thursday, June 17, 2021
HMP has received its own registration information and is coordinating with Philips to contact affected customers for replacement/repair. Patients with affected/recalled devices should register their device(s) immediately on Philips Respironics website (click here) to ensure device replacement/repair. When on the website, navigate to the section titled “Patients, Users, or Caregivers” and then click “Begin Registration Process”. You can also contact Philips for registration assistance at 877-907-7508.
NOTE: Calling the assistance line does NOT register your affected device — you must still register your affected device online. You will need device information, including your serial number.
Wednesday, June 16, 2021
HMP continues to await further instruction from Philips regarding registration and replacement/repair of affected devices. We will provide updates to patients with affected devices as we have them. In the meantime, we continue to proactively aggregate data that will be needed for Philips Respironics to expeditiously replace/repair affected units for our customers. We are directly working with Philips to get the process moving forward.
Monday, June 14, 2021
Philips Respironics announced a voluntary recall for Continuous and Non-Continuous Ventilators (certain CPAP, Bi-Level PAP and Ventilator Devices) due to two issues related to the polyester-based polyurethane (PE-PUR) sound abatement foam used in these devices. For information on the Recall Notice, a complete list of impacted products, and potential health risks, visit philips.com/src-update.