Primary Job Function:

The Patient Service Technician (PST) delivers and sets-up medical equipment, most often within a patient’s home. The PST instructs patients and caregivers on the proper use of medical equipment and informs those parties of relevant safety measures.  In addition to deliveries, the Patient Service Technician is responsible for service orders, maintenance orders, exchange orders, and pick-up orders.

Requirements:

High school diploma or equivalent. Minimum one year of delivery experience is preferred. Healthcare experience preferred. Must have a valid, state-issued driver’s license with a good driving record. May be required to obtain additional licenses or certifications, depending upon job assignments.

Skills & Abilities:

Able to physically lift, carry, and move up to 150 lbs. Mechanically and technically inclined. Able to safely drive and operate a delivery vehicle for a considerable portion of the work day. Good verbal and written skills. Able to use technology and software efficiently. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions.

Primary Job Function:

The Customer Service Representative (CSR) is responsible for creating and processing orders within the software in an efficient manner that allows for timely delivery of equipment to patients (customers), that allows for adequate collection of information and documentation that is required for billing, and that allows for timely collection of amounts due from the owing parties (patients, facilities, insurances). The Customer Service Representative handles a large amount of incoming and outgoing phone calls and attends patients (customers) that visit the branch location. This person must deliver exceptional customer service, and maintain polite, helpful, and professional interactions in all situations.

Requirements:

High school diploma or equivalent.  Customer service experience preferred. Relevant healthcare or medical billing experience preferred.  May be required to obtain additional training or licenses or certifications, depending upon job assignments.

Skills & Abilities:

Knowledgeable of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software.